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Communiqué

2020

29 May. 2020

Important Communiqué – COVID-19

In a statement to the nation on Friday 29 May 2020, the Prime Minister has announced the lifting of lockdown measures to allow a gradual return to work and a progressive re-opening of key economic activities starting Sunday 31 May 2020.

As the number of COVID-19 positive cases drop to single-digit, Mauritius is securely setting the path toward economic recovery. However, the key measures with regards to social distancing and other hygiene practices will remain in force to avoid a new surge in the contagion curve.

 

Our main priority has been, and continues to be, the safety and welfare of our colleagues, our clients and our communities. We will continue to adhere to the directives of the relevant authorities to ensure that our business resumption plan is strictly aligned with the approved recommendations and guidelines. 

 

Hereunder are the key changes to our operations after lockdown:

 

Branch visits

Both our Ebene and Port Louis branches will operate normally as from Monday 1st June 2020, with opening hours from 9h00 to 16h00 (Monday to Thursday), and 9h00 to 17h00 on Fridays.

 

Cut-off times for payments

 

Our cut-off times will be as follows:

Services

Cut-Off Times

Special clearance in MUR

13h00

Cheque clearance in MUR

14h00

Non-Internet Banking - Fund Transfers (MUR & FCY)

15h00

Internet Banking Transactions

16h00

 

We are determined to fulfil our role in supporting the economy while we maintain the continuity and quality of service to all our clients. The Bank will continue to monitor recommendations from the authorities so that we remain up-to-date on the latest information and safety protocols.

 

The Management

 

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15 May 2020

 

Important Communiqué – COVID-19

 

Following a public notice issued by the Bank of Mauritius today, we wish to inform that as from Saturday 16 May 2020 until 1 June 2020, both our Ebene and Port Louis branches will be operational with a reduced workforce and open to the public as per hereunder:

  • Monday to Friday – 09h00 to 15h30
  • Saturdays (only for counter transactions: deposits & withdrawals) – 09h00 to 15h30

 

Visits to our branches should be done in alphabetical order as advised in our previous communiqué dated 12 May 2020.

 

Cut-off times for payments

 

Our cut-off times will be as follows, until further notice:

 

Services

Cut-Off Times

Special clearance in MUR

Not available

Cheque clearance in MUR

13h00

Non-Internet Banking - Fund Transfers (MUR & FCY)

13h00

Internet Banking Transactions

16h00

 

We again strongly recommend you to leverage our online banking platforms for your payments and transactions.

 

The Management

 

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12 May 2020

 

Important Communiqué – COVID-19

 

The authorities of Mauritius have been enforcing added containment measures to avoid a second wave of COVID-19 in the country. An extension of the lockdown and curfew until Monday 01 June 2020 has been communicated while some guidelines laid down about a phased reopening of some key economic activities.

 

Branch visits

 

Prudential guidelines, under the supervision of the relevant authorities, are being set out to strengthen social distancing measures within banks for the increased safety of employees and clients. Consequently, as of 13 May 2020 up to 1 June 2020, customer visits to banks’ branches will be done in alphabetical order as indicated below.

 

Client Surname/Company Name starting from:

  • A-F – Monday & Thursday
  • G-N – Tuesday & Friday
  • O-Z – Wednesday & Saturday

 

Both our Ebene and Port Louis branches will be operational with a reduced workforce and open to the public as per hereunder:

  • Monday to Friday – 09h00 to 14h00
  • Saturdays (only for counter transactions: deposits & withdrawals) – 10h00 to 12h30

 

We reiterate our request to use our online banking platform for your transactions and payments.

 

 

 

Cut-off times for payments

 

Our cut-off times will remain as follows, until further notice:

 

Services

Cut-Off Times

Special clearance in MUR

Not available

Cheque clearance in MUR

13h00

Non-Internet Banking - Fund Transfers (MUR & FCY)

13h00

Internet Banking Transactions

14h00

 

 The Management

 

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05 May 2020

 

Important Communiqué – COVID-19

 

Amid the COVID-19 pandemic, the sanitary curfew, which was due to end on 04 May 2020, will be extended until Monday 01 June 2020, as announced by our Prime Minister, in a televised address to the nation, on Friday 01 May 2020.

 

There will be an easing of the lockdown as from 15 May 2020 with some key economic activities expected to resume in a phased manner. Visits to banks will also be done in alphabetical order as from 15 May 2020 and we will keep you informed of any other measures as communicated by the authorities in Mauritius.

 

While our employees’ and clients’ safety and interests are a prime focus, we remain committed to meeting your banking requirements and ensure minimal disruptions in our operations.

 

Our Ebene branch will be operational with a reduced workforce and open to the public from 10h00 to 13h00 during weekdays, until further notice. We reiterate our request to use our online banking platform for your transactions and payments.

 

Cut-off times for payments

 

Our cut-off times will remain as follows, until further notice:

 

Services

Cut-Off Times

Special clearance in MUR

Not available

Cheque clearance in MUR

13h00

Non-Internet Banking - Fund Transfers (MUR & FCY)

13h00

Internet Banking Transactions

14h00

 

The Management

 

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10 April 2020

 

Important Communiqué – COVID-19

 

The Prime Minister of Mauritius, in a televised address to the nation, this Friday 10 April 2020, has announced that the sanitary curfew, which was due to end on 15 April 2020, will be extended until Monday 4 May 2020.

 

Our thoughts are with all those who are impacted by COVID-19. Ensuring the safety and well-being of all our customers, employees and communities remains our top priority. During this trying time, we remain committed to providing you with the best banking experience possible.

 

As announced in a previous communiqué issued on 25 March 2020, only our Ebene branch will be operational with a reduced workforce and will be open to the public from 10h00 to 13h00 during weekdays, until further notice. Similarly, our cut-off times for payments remain unchanged and will be as per our communiqué dated 25 March 2020. We strongly encourage you to use our online banking platforms for your payments and transactions.

 

The Management

 

 

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04 April 2020

 

Important Communiqué – COVID 19

 

The events surrounding COVID-19 are truly unprecedented and we are committed to constantly adapting our preventive measures as the situation evolves.

 

Our focus is to ensure that our facilities are tightly-controlled to maximize safety for all of us during this trying time. We have stepped up our measures by implementing new screening processes including temperature checks before you access our premises.

 

Our branch staff will seek your consent prior to performing this protection measure designed to detect elevated body heat from our touchless handheld thermometer gun. Should your temperature be higher than 37.5 °C, we will request you to reschedule your visit and to seek immediate medical advice.  

 

We urge you to strictly abide by our following safety measures to limit the spread:

  • Prioritize our online banking options to avoid unnecessary visits to the branch;
  • Maintain social distancing by remaining at least 1.5 meter apart;
  • Use our hand sanitizers located throughout our facilities before and after your services;
  • and stay at home if you are feeling unwell.

 

We appreciate your cooperation and understanding while we are going through this situation together.

The Management

 

 

 

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30 March 2020

 

Important Communiqué – COVID 19

 

The Prime Minister of Mauritius, in an official statement to the nation, this Monday 30 March 2020, has announced that the sanitary curfew which started on 23 March 2020 will be extended till 15 April 2020 at 20h00.

 

As always, our focus is on the safety and well-being of our customers, employees and the communities we serve, and our thoughts are with those who have been impacted. During this challenging time, we remain committed to ensuring that your banking requirements are met.

 

Our branch operations remain unchanged and as announced in our communiqué of 25 March 2020, only our Ebene branch will be operational with a reduced workforce and will be open to the public from 10h00 to 13h00, until further notice. Similarly, our cut-off times for payments remain unchanged and will be as per our communiqué dated 25 March 2020.

 

We again strongly recommend you to leverage our online banking platforms for your payments and transactions.

 

The Management

 

 

 

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25 March 2020

Important Communiqué – COVID 19

 

The Mauritian authorities continue to ramp up efforts to limit the virus spread in the country. In this respect, we are taking further measures to ensure the safety and well-being of our customers, employees and the communities we serve.

 

Effective from Thursday 26 March 2020, branch operations will be carried out at Ebene only  with a reduced workforce and will be open to the public from 10h00 to 13h00, until further notice.  We however strongly recommend you to leverage our online banking platforms for your payments and transactions.

 

Cut-off times for payments

 

As from Thursday 26 March 2020 and until further notice, our cut-off times have been revised as follows:

 

 

Services

Cut-Off Times

Special clearance in MUR

Not available

Cheque clearance in MUR

             13h00

Non-Internet Banking - Fund Transfers (MUR & FCY)

             13h00

Internet Banking Transactions

             14h00

 

 

We will continue to monitor the pandemic coronavirus situation on an ongoing basis to assess and appropriately respond to the crisis as it evolves and updates will be shared on our dedicated page on COVID-19.

 

Please stay safe and follow strictly the health guidelines from your local authorities.

 

The Management

 

 

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23 March 2020

Important Communiqué – COVID 19

 

The Government has announced a complete sanitary lockdown in Mauritius. We are making all arrangements to ensure that necessary banking services are made available to you. You will appreciate that all our efforts will have to keep a very keen eye on the health and safety of our employees at all times. Similarly, we have to ensure that your safety and that of your family is not compromised.

 

As from Tuesday 24 March 2020, our branches in Port Louis and Ebene will remain open to the public during normal banking hours from 09h00 to 16h00, until further notice. The Bank will however operate with a reduced workforce and shall provide a minimum level of service. We shall keep you informed for any changes in our business hours.

 

Find out here the list of services available to you during this lockdown period.

 

CUT-OFF TIMES FOR PAYMENTS

 

Tuesday 24 March 2020 - our cut-off times will remain unchanged

 

Services

Cut-Off Times

Special clearance in MUR

             13h00

Cheque clearance in MUR

             14h00

Non-Internet Banking - Fund Transfers (MUR & FCY)

             15h00

Internet Banking Transactions

             16h00

 

As from Thursday 26 March 2020 until the lockdown period, our cut-off times have been revised as follows:

 

Services

Cut-Off Times

Special clearance in MUR

Not available

Cheque clearance in MUR

             13h00

Non-Internet Banking - Fund Transfers (MUR & FCY)

             13h00

Internet Banking Transactions

             16h00

 

We strongly recommend that instructions for payments are always sent through our Internet Banking Platform, failing which there may be delays in processing the transactions. Please rest assured our team will be doing its utmost best to ensure minimum disruption.

 

Public Holiday

 

We wish to inform you that the Bank will be closed on Wednesday 25 March 2020, due to public holiday for the Ugaadi festival.

 

Your well-being is what matters most, we once again strongly encourage you to limit branch visits and use our digital platforms for self-service banking from the security and convenience of your home.

 

The Management

 

 

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22 March 2020

Important Communiqué – COVID 19

 

 

As we are faced with an unprecedented health situation in Mauritius following the country lockdown, we reviewed our business operations while ensuring minimal disruptions in our response and services to both our individual and institutional customers. We again reiterate our request to use our online banking platform for your transactions.

 

This Monday 23 March 2020, our branches in Port Louis and Ebene will remain open to the public during normal banking hours from 09h00 to 16h00. The Bank will however operate with a reduced workforce. We shall keep you informed for any changes in our business hours.

 

The document hereunder details the key services from our Treasury & Markets department during this time.

 

 

 

As the situation with COVID-19 evolves, the Bank continues to work with its critical response teams to support you, your families, and your businesses in the most efficient way.  We may encounter some delays in the processing of your transactions during these challenging times and we do rely on your understanding and cooperation. Should you need any further information, please contact your Relationship Manager.

 

The Management

 

 

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19 March 2020

Important Communiqué – COVID 19

 

 

The Prime Minister of Mauritius, in a televised address, has announced a nationwide lockdown taking effect on Friday 20 March 2020 at 06H00 (GMT+4) by pausing all non-essential activities for two weeks in a bid to curb the COVID-19 spread. The country has also imposed far-reaching measures by temporarily closing its borders to all individuals, including Mauritian nationals, as from 10hrs (GMT+4) on Thursday 19 March, for a period of 15 days.

 

Our COVID-19 Preparedness Plan is fully active and all necessary precautions have been taken accordingly to ensure the continuity of our services. For your safety and that of our team, please be informed of the prevailing measures:

 

  • The Bank will operate normally and our branches in Port Louis and Ebene will be open but with a reduced staff pool owing to the current situation. Specific work arrangements have been implemented for our employees to work from home to maintain business continuity. We are ensuring that there be minimum disruptions in our activities and rely on our stakeholders’ understanding in these trying times;

 

  • The use of Internet Banking services is strongly recommended to avoid physical contact as much as possible. Similarly, we encourage contactless payments to reduce the risk of virus transmission;

 

  • Cybercriminals may use this time to launch phishing attacks, possibly citing the latest COVID-19 virus updates. We recommend much caution when opening email links or attachments. AfrAsia Bank will not ask for personal information via email or phone. Learn more

 

These measures are being enforced to ensure the safety of all stakeholders, including the communities in which we operate and live. Together with the Mauritius Bankers Association and the Bank of Mauritius, we will carefully monitor the situation on a daily basis and will adapt accordingly to further strengthen our support system.

 

 

The Management