Online Banking

Visit the new URL https://onlinebanking.afrasiabank.com/

For Existing Users:

• Use your existing online banking username and password to log in
• Select your preferred language (English or French) and click Log In
• If your username contains special characters, you will be asked to change it on the next screen.
  • Once your new username is validated, enter your National Identity Card, Passport or Customer ID to proceed. (Note: Corporate users should select Customer ID and enter their Corporate Customer ID)
  • Verify your account
  • Select the channel through which you want to receive your OTP
  • Reset your password
  • Set up your security questions (you must select 3 from the 6 available questions)
  • You will be redirected to the login page. Log in with your new credentials (username/password)

For New Users:

Individual

• Select Register Here
• Select your account type and proceed
• Enter your Customer ID and proceed to create your username and password

Note: Self-onboarding is currently not available for corporate signatories

You will be redirected to the new login page, where you must sign in again using your username and new password. You will then be asked to enter and verify an OTP sent through your selected authentication channel. Once successfully verified, you will be redirected to the Overview page.

Reset your username by using the 'Forgot Username option available on the login screen

Reset your new password by using the 'Forgot Password' option available on the login screen.

No, your password never expires. However, if you suspect any misuse of your account or believe your password has been compromised, you may update it using the 'Forgot Password' option or by navigating to your My Profile settings

• SMS
• WhatsApp
• Authenticator app (e.g. Google authenticator) this must be set up in your profile setting.
• Email (please note this option will be discontinued subsequently)

• Your username is NOT case sensitive
• Your password IS case sensitive

Yes, these are two different platforms. You may use the same password for both or set a different password for each.

• For first-time login, the temporary password is sent by default to the email address registered on the current Online Banking Platform.
• If you have forgotten your password, a temporary one will be sent via your preferred notification channel, as configured on the upgraded Online Banking portal. You also have the option to resend it via the same or an alternate channel.
• Once the temporary password has been used to access the platform, you are strongly recommended to change it and set a personal password.

Navigate to your My Profile page, then select Security Setting to change your password or manage any other security preferences.

• You have the option to resend it via the same or an alternate channel. Select ‘Do Not Have Access to This’ to switch to a different channel.
• If the issue persists, please call us on 403-5500 or contact your Relationship Manager for assistance.

Your account will be temporarily locked and you will need to wait 15 minutes before retrying with the same credentials.

For enhanced account security, the Bank strongly recommends enabling an Authenticator App such as Google Authenticator or Microsoft Authenticator.

To set this up, please follow these steps:

• Go to My Profile;
• Select Security Settings;
• Select Manage Two-Factor Authentication;
• Select Authenticator;
• Enter your password;
• Scan the QR code displayed on screen using the app on your mobile device;
• Once set up, you can use the code generated in the app for future logins and transactions.

Examples include Google Authenticator, Microsoft Authenticator, and other compatible authenticator apps etc.

When transfers are initiated and approved, they are saved as templates. Templates allow you to make routine transfers quickly and easily.

Saved payment templates can be updated in the ‘Payments and Transfers’ section but cannot be deleted.

All your approved transfers will appear under Transfer Templates.

Yes. Saving payment details does not remove the need for OTP verification, and mandate validation will be applied where applicable.

Yes, you can access your SWIFT advice immediately after your payment has been released on SWIFT.

Some transactions may require additional approvals or internal processing, or may be affected by service hours and cut-off times.

A transaction may be declined due to insufficient funds, incorrect details, a failed security check, or transaction limits being reached.

No, only one preferred notification channel can be set at a time. However, you have the option to change your channel at any time.

You can perform the following:

Transfer funds:

1. i. To your own account(s)
2. ii. To another account within AfrAsia Bank
3. iii. To other local banks
4. iv. To International banks

• View your active and dormant account(s) details and transaction history
• Download your statements
• Set your default authentication method, (mPIN or biometrics), and enable, disable, or reset it as needed
• Set Two-Factor Authentication for login, transaction and forgotten password recovery
• Reset your login password
• Show or hide account balances
• Change your security questions
• View your loan balances
• View current and previous standing orders, create new standing orders, and cancel existing ones.
• View your term deposits
• Add new beneficiaries
• View the current exchange rates

• Instant credit card replenishment, available 24/7
• Card activation and deactivation
• PIN setup and PIN change
• Card activity management, including enabling or disabling specific transaction types
• Enhanced transaction details for card transactions carried out in a foreign currency, showing both the original transaction amount and the equivalent amount in the card’s base currency

• IBAN validation for transfers
• Export of all account details, including balances and status, in a single document
• GPI Tracker for SWIFT transfers, allowing you to monitor the progress and status of your funds

No. You should never disclose your username, password, account details, card details, PIN, OTP, or any other sensitive banking information to anyone.

Do not click on any links, do not reply, and do not share any personal or banking information. Please forward any suspicious emails to alert@afrasiabank.com, or call us on +230 208 5500 or +230 403 5500

Please report it immediately through the Bank’s official support or fraud alert channels so that access to your account can be secured without delay.