Please be informed of some connectivity issues experienced on the VISA Prepaid Card network which may have impacted some transactions effected with your AfrAsia Platinum Prepaid Card.

We would like to reassure you that our technical team is working on resolving the matter at the earliest and we shall notify you as soon as the issue is solved. We apologise for the inconvenience caused and rely on your understanding.

 

For any queries or should you wish to report any unusual matter pertaining to your prepaid card, please call our card centre on (+230) 403-5570, available during office hours 08:00 to 17:00 (GMT + 4).